Hoshan Office Automation - Aramco Project
Kingdom of Saudi Arabia, Dhahran
Since October 2015 until now
Maintenance of Lexmark and Sharp MFP
(Consumables / technical and software/ network) Managing daily basis of tickets and resolving within agreed SLA.
Finalizing reports daily, weekly and monthly. Coordinating to supervisor for machine and other issues.
Conversion of MFP machines from110v-220v and vice-versa.
Studying all MFP Machine Manuals time by time. Escalating machine issues to Lexmark Support.
I.T MFP Printer Technician
Arabian Computer Company Sudan from January 2011 to July 2015
Maintenance of Printers (Sharp, HP, Canon, Epson), Copiers and UPS.
Checking hardware and software issues for laptop and desktop.
MIS IS-01e: Information Security Essentials (SAP) LEXMARK: MS Windows 10/ Windows Printer
Drivers/ Track Code Training/ Firmware and Code
Updates/ Virtual Solution Center/ Scanner
SHARP MFP PROFESSIONAL:Technical Basic /
Technical Administration/ MFP Technical
Fundamentals/ Technical Diagnostics/ Kayleigh
Technical/ CR4 Technical