Your laptop is getting freeze often, then you need to get in touch the support team via att customer service. The experts will let you know when the program is unresponsive, then you need to close it by the task manager. Also, you can access by pressing the Ctrl+Alt+Del on your keyboard. If you want to get immediate access, then you can press Ctrl+Shift+Esc. 1-833-554-5444
United States, Computer, Fix laptop freezing issues via Att Customer Service 1-833-554-5444